Odoo 18 Services Features

Explore the latest Odoo 18 Services features designed for customer support and field service operations. Whether you’re using Odoo helpdesk, Odoo service desk, or Odoo field service, Odoo 18 introduces a range of innovative tools to improve your service delivery and support management.

Odoo Field Service Innovations

Display Which Products to Bring in Field Services

The products that the field service worker needs to bring are now visible via a button in Odoo 18. This feature ensures that field service workers are always prepared with the necessary items for their tasks, improving service efficiency and reducing errors.

Schedule Field Service Tasks by Location

Field service tasks can now be grouped by postal code and location, enabling you to assign tasks within the same region to a single field service worker. This geographical grouping helps reduce travel time.

Products Under Warranty

When a service is associated with a physical product requiring installation or maintenance, Odoo 18 helps you track and mark if the warranty for the product and service is still valid, ensuring compliance and customer satisfaction.

New industries

Odoo 18 expands its capabilities to new industries, providing tailored solutions to meet diverse business needs. Stay tuned for more industry-specific features and enhancements.

Integration with Maintenance

Integrate field service operations with maintenance tasks to enhance coordination and service delivery.

Odoo Helpdesk and Service Desk Enhancements

Suggestion of Similar Tickets to Support Agents 

Odoo 18 introduces a new feature that suggests similar tickets to agents. This helps in resolving issues faster by providing context and previously resolved solutions, improving overall ticket handling.

Suggestion of Relevant Documentation to Customers 

When customers submit tickets, Odoo 18 now suggests relevant documentation, helping them find answers and solutions more quickly. This feature enhances the customer support experience by providing immediate access to useful resources.

Odoo 18 revolutionizes odoo helpdesk, odoo service desk, and odoo field service management with its latest features. 

Upgrade to Odoo 18 today to leverage these advancements and elevate your service efficiency and customer satisfaction.

More of Odoo 18 Features